At Vision Watch, we value your trust and satisfaction. Our goal is to ensure that you’re fully satisfied with every purchase you make from us. However, if for any reason you are not happy with your order, we’re here to help.
Eligibility for Refund
- Refunds are only applicable within 7 days of receiving your order.
- To be eligible for a refund, the item must be:
- In its original condition, unused, and undamaged.
- In the original packaging, with all tags, accessories, and protection intact.
- Any product showing signs of wear, damage, or alteration will not be eligible for a refund.
Refund Process
- To initiate a refund request, please email us at contact@visionwatch.pk within 7 days of receiving your order.
- Our team will verify your claim and provide you with return shipping instructions.
- Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
Non-Refundable Items
- Items returned after 7 days of delivery.
- Products not in their original condition or missing parts.
- Sale, promotional, or discounted items (unless defective).
Shipping Costs
- The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item delivered or defective product).
Contact Us
If you have any questions about our refund process, feel free to reach us at:
📧 contact@visionwatch.pk
Vision Watch – Quality. Style. Trust.
